Hospitality Operations Consultant

About the role

NEVES is looking for a hospitality operations consultant who can translate real operating conditions into clearer workflows, practical requirements and dependable digital systems.

You will contribute to selected projects for hospitality businesses by examining how work is currently performed, identifying avoidable friction and helping NEVES design improvements that teams can understand and operate.

On-site observation may be required when processes cannot be assessed accurately from documentation or interviews alone. The scope, access requirements, timeline, responsibilities and compensation will be agreed before each engagement begins.

Responsibilities

Depending on the project, your work may include:

• Observing and documenting relevant hospitality workflows.

• Interviewing operational stakeholders and clarifying their requirements.

• Mapping responsibilities, handovers, dependencies and recurring tasks.

• Identifying manual work, duplication, delays and communication gaps.

• Distinguishing operational problems from technology or training problems.

• Translating findings into clear requirements for websites, communication tools, integrations or automation.

• Reviewing proposed solutions against real working conditions.

• Supporting testing, implementation, documentation and user adoption.

• Helping establish ownership of new processes after launch.

• Protecting confidential business, employee and guest information.

Responsibility for project-management platforms, supplier coordination, budgets or internal documentation will only be included when specified in the agreed scope.

Qualifications

We value relevant operational understanding and sound judgement rather than a fixed number of years or previous startup experience. You should be able to demonstrate:

• Experience in hospitality operations, service delivery, process improvement or project coordination.

• The ability to observe and document workflows accurately.

• Strong organisational, analytical and stakeholder-management skills.

• The ability to identify practical causes of operational friction.

• Clear written communication and structured documentation.

• An understanding of how technology affects employees, guests and daily service.

• Respectful handling of confidential operational and personal information.

• The ability to work independently within an agreed scope and timeline.

Experience with hotels, restaurants, booking operations, guest communication or hospitality-system implementation is particularly relevant.

Working with NEVES

As a project-based collaborator or advisor, you can expect:

• A defined scope, timeline and set of deliverables before work begins.

• Direct collaboration with NEVES throughout the engagement.

• Access to the approved people, systems and information required for the agreed work.

• Clear review points and decision responsibilities.

• Compensation and working terms confirmed before the engagement starts.

• Respect for your professional contribution and intellectual property, subject to the written agreement.

Training budgets, paid leave, guaranteed retainers and other employee benefits are not included unless expressly agreed in writing.

Apply

Send a short introduction describing your hospitality or operational experience and the types of processes you are best equipped to assess and improve.

Include selected case studies, process maps, implementation examples or personal projects where appropriate. Clearly explain your contribution without disclosing confidential information belonging to current or former employers or clients.